Privacy

LAST UPDATED 10 MAY 2025

NOOSA OFFICIAL is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

1. WE MAY COLLECT

  • Personal details — your name, postal address, email, phone, account username, payment and order history

  • Device & usage data — IP address, browser type, operating system, referring pages, clicks, time-on-page

  • Cookies & tracking — browser cookies, Flash cookies, web beacons, Google Analytics identifiers

  • User-generated content — posts, reviews, messages, survey responses

  • You may choose not to provide certain information, but this could limit your access to some site features or services.

2. HOW WE COLLECT IT

Directly from you – when you create an account, place an order, fill in a form, contact us or otherwise interact with the site or our social pages.

Automatically – via cookies and similar technologies as you browse our website.

From third parties – such as analytics providers, advertising partners, public databases and social media platforms.

3. WHY WE USE IT

  • To operate and personalise our website and digital channels.

  • To process orders, payments, deliveries and returns.

  • To communicate with you about your account, orders, updates and promotions (you can opt out at any time).

  • To improve our products, services, marketing and customer experience.

  • To detect and prevent fraud or misuse and comply with legal obligations.

4. DISCLOSURE OF INFORMATION

We only share personal information:

  • Within our group – subsidiaries and affiliates that help run our business.

  • Service providers – payment processors, IT hosts, delivery partners, marketing & analytics providers who must keep it confidential and use it only for our purposes.

  • Advertising & marketing partners – where permitted by law; you may opt out of such disclosure (“Do Not Sell/Share My Info”)

  • Business transfers – if we merge, sell or reorganise.

  • Regulators, law enforcement or other parties – where required or authorised by law or to protect our rights, users or the public.

5. COOKIES & ANALYTICS

We use first and third-party cookies, web beacons and Google Analytics to:

  • remember your preferences;

  • understand site usage;

  • measure marketing effectiveness; and

  • display relevant ads.

You can manage cookies in your browser settings and install the Google Analytics Opt-out Browser Add-on.

7. YOUR RIGHTS & CHOICES

Depending on your location and the APPs, you may have the right to:

  • access and correct your personal information;

  • withdraw consent or opt out of marketing and certain data sharing;

  • request deletion or restriction of your information;

Submit requests via email to info@noosaofficial.com.au

We’ll verify your identity before acting.

8. SECURITY & RETENTION

We use administrative, technical and physical safeguards to protect information against unauthorised access, alteration or loss. Despite our efforts, no online transmission is completely secure. We keep personal information only as long as needed for the purposes above or as required by law, after which we de-identify or securely destroy it.

9. CHILDREN

Our products and services are not directed to children under 13. We do not knowingly collect their personal information. If you believe we have done so, contact us and we will delete it.

10. CONTACT US

Email: INFO@noosaofficial.com.AU

If you have questions, concerns, or wish to exercise your privacy rights, please reach out to us.